Communication: Beyond the 7-38-55 Rule
If you have ever attended a leadership training program, it is likely that during the “Effective Communication” module, Dr. Albert Mehrabian’s 7-38-55 rule was shared. It claims that while communicating, our actual words account for only 7%, while tone (38%) and body language (55%) account for a combined 93%. I understand and appreciate the suggestion; however, it …